Online Counselling Service for ALL 11 – 25 year olds in Essex  is a free, confidential, safe and anonymous way for young people aged 11-26th birthday to ask for help from a team of highly qualified and experienced counsellors and support workers. This is a service that has been commissioned by Southend, Essex & Thurrock CCGs, for all young people who live in Southend, Essex & Thurrock to be able to access. is a well-established, award winning online counselling agency and is accredited by The British Association of Psychotherapy and Counselling (BACP).  Founded in 2001, they are leading pioneers of online counselling in the UK, having won a number of prestigious awards.

It is a transformational lifeline that has successfully helped and continues to reach the very vulnerable, many of whom would never have access to face-to-face counselling.

KOOTH service includes:

  • drop in chats with counsellors;
  • booked 1:1 chats with a counsellor;
  • themed message forums;
  • secure web-based email;
  • articles regarding mental health.

Need Help? Got Any Questions? [email protected]

Freephone 0800 8815115

Childline is a free, private and confidential, 24 hour counselling service for young people aged 5-25 years.
Call 0800 1111 or visit

NHS advice
If you are feeling unwell and need a telephone health assessment, please call the NHS service free of charge from any phone.
Call 111 or visit

A multi-award winning cyberbullying non-profit support organisation for young people experienced cyberbullying.
Call 0845 6887277 or visit

To offer a listening service for those going through a personal crisis and want to talk about their despair or suicidal feelings.
Call 0845 790 9090 (24 hours) or visit

Crisis Helpline
Emergency support team covering Colchester & Tendring.
Mental health and Wellbeing.
Call 0845 038 0800 (24 hours)